Stay App, Inc. Privacy Notice

Last Updated: November 1, 2025

Stay App, Inc. (“STAY” “we,” “us,” or “our”) respects your privacy. This Privacy Notice (“Notice”) describes the processing of Personal Information (defined below) that is provided, collected, or disclosed while providing our products or services to you (“Services”), including on the STAY mobile application that links to this Notice (“App”). Please read this Notice carefully to understand our policies and practices regarding your Personal Information and how we will treat it.

Personal Information We Collect

We collect several categories of Personal Information from and about users of our App and Services. “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you. The categories of Personal Information we collect may include:

  • Profile and Account Information – When you register for an account or use our Services, we collect information such as your name, mailing address, email address, phone number, date of birth, and profile photo.
  • Health Information – We may collect certain health-related Personal Information that you choose to provide in connection with our Services, such as information related to medication schedules for our reminder feature, health concerns communicated through our messaging services, or other health details you voluntarily share.
  • Commercial Information – We may collect information about Services you have shown interest in, including interactions with our in-app marketplace and outreach campaigns.
  • Usage Information – When you use our App, we may automatically record information, including your Internet Protocol (IP) address, geolocation of your device, and information regarding your interaction with our App, such as features used and time spent in the app.
  • Communication Information – We collect Personal Information contained within your communications with us or through the App’s messaging features (e.g., with AI assistants or community staff). This includes message content, topic (e.g., concierge, maintenance), and metadata. Where permitted by applicable law, we may maintain records of these communications.
  • Device Information – We collect information about the mobile device you use to access our App, including device identifiers and push notification tokens, to provide and improve our Services.

How We Collect Personal Information

  • Directly From You – We collect Personal Information that you provide to us directly, for example, if you choose to contact us, request information from us, sign up to receive updates, or otherwise utilize our App or Services.
  • From Third Parties – We may collect Personal Information from third parties, including but not limited to business partners, advertising networks, social networks, data analytics providers, mobile device providers, and Internet or mobile service providers.
  • Through Online Tracking Technologies – We use cookies and similar technologies to collect Personal Information automatically as you navigate our App. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

How We Use Personal Information

To the extent permitted by applicable law, we use Personal Information:

  • To provide and personalize our App and Services, including maintaining or servicing accounts, creating and maintaining business records, verifying eligibility, and undertaking or providing similar services.
  • To deliver the core features of our Services, such as setting up reminders, facilitating communications with community staff, and providing access to community events and marketplace offers.
  • To optimize, improve, and maintain our Services, including understanding how users interact with our App, gauging user interest in certain App functionality, and troubleshooting problems.
  • For internal research and development, such as testing, verifying, and improving the quality of our App and Services.
  • For marketing and advertising, including using your information to send you messages, notices, newsletters, surveys, promotions, or event invitations about our own or third parties’ goods and services that may be of interest to you. We also use Personal Information to conduct interest-based advertising as discussed in the Cookies and Other Tracking Technologies section below. You can unsubscribe from any marketing emails or text messages that we may send you by following the instructions included in the email or text correspondence.
  • For communicating with you, such as responding to your questions and comments or notifying you of changes to our App or Services.
  • For legal, security, or safety reasons, such as protecting our and our users’ safety, property, or rights; complying with legal requirements; enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity.
  • As part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy.
  • To fulfill any other purpose for which you provide it, including purposes described when you provide the information or give your consent.

How We Disclose Personal Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose your Personal Information with your consent or in the following circumstances:

  • Employees and Other Personnel – We may share Personal Information with our employees and personnel (such as contractors) who have a need to know the information for our business purposes.
  • Community and Operator Personnel – If you are a resident of a senior community using our Services, we may share your Personal Information with authorized administrators from your community or its operating organization to facilitate care, services, and communication. Access is scoped to their administrative role and is governed by our security policies.
  • Service Providers – We disclose your Personal Information with the service providers that we use to support our business, including but not limited to, data analytics providers, hosting providers, and other technology providers.
  • Business Partners – We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.
  • Ad Tech Companies and Other Providers – We may share or make available limited Personal Information (such as a mobile device identifiers) with ad tech companies and other online service providers. When we share your Personal Information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.
  • Legal Obligation or Safety Reasons – We may disclose Personal Information to a third party when we have a good faith belief that such disclosure of Personal Information is reasonably necessary to (a) satisfy or comply with any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of any agreement you have with us, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, (d) support auditing and compliance functions, or (e) protect the rights, property, or safety of STAY, its employees and clients, or the public against harm.
  • Merger or Change of Control – We may disclose Personal Information to third parties as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business, including but not limited to, a bankruptcy or similar proceeding. Where legally required, we will give you notice prior to such disclosure.
  • Other – We may disclose Personal Information to third parties when explicitly requested by or consented to by you, or for the purposes for which you disclosed the Personal Information to us as indicated at the time and point of the disclosure (or as was obvious at the time and point of disclosure).

Cookies and Other Tracking Technologies

We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our App. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of our App, to enhance your experience through personalization, and to help us better understand the features of our App that you and other users are most interested in.

App Delivery and Appearance – We use third-party providers to enable core service capabilities. Examples include delivering push notifications for reminders and messages, facilitating real-time chat between you and community staff, and providing access to community-specific content and events.

Analytics and Session Replay – We use certain third-party analytics and session replay services for analysis, reporting, and research regarding the App. These third parties may use cookies and other technologies that collect your Personal Information, to assist us with analyzing our App traffic and usage to optimize, maintain, and secure our App and inform subsequent business decisions (including, e.g., advertising). These include, but are not limited to, the following third-party services:

  • Pixels: We may use pixels such as Facebook, TikTok, and Pinterest to track user activity on our Site and improve downstream offerings, including interest-based advertising for our services and those of our partners and service providers.

Interest-Based Advertising – We may also allow or enable third parties to collect Personal Information to provide their interest-based advertising on behalf of our products and services, or their own. Interest-based advertising occurs when advertisements are shown to you based on information collected from your online interactions over time and across multiple websites, devices, or online services that you visit or use. Some companies may engage in cross-context behavioral advertising to predict your preferences and show you advertisements that are most likely to be of interest or relevant to you.

We do not control these third parties’ collection or use of your information for these purposes, or the opt-out options they may individually offer you via their terms, conditions, and privacy policies. If you have any questions about an advertisement or other targeted content, you should contact the applicable provider directly. Examples of the third-party service providers we engage to serve interest-based advertisements include Google Ads (including Google Dynamic Remarketing, Google Signals, and DoubleClick), Meta Ads (including Meta Pixels and Facebook advertising services), LinkedIn marketing solutions (including LinkedIn Ads and Analytics), Microsoft advertising, and Adobe Audience Manager. To manage your preferences with respect to these technologies, you can adjust your device’s advertising/tracking settings to limit ad tracking and enable interest-based advertising opt-outs.

How Long We Keep Your Personal Information

We retain your Personal Information for as long as needed: (i) to provide our Servies to you; (ii) fulfill the purposes outlined in this Notice; and (iii) to comply with our legal obligations, resolve disputes, and enforce any agreements. Criteria we will use to determine how long to retain your Personal Information include the nature and length of our relationship with you; our legal rights, obligations, and retention requirements; and if we have an ongoing business purpose for retaining your Personal Information, such as communicating with you about our Services.

Links to Third-Party Websites

We are not responsible for the practices employed by any websites or services linked to or from our App, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be handled in accordance with the applicable third party’s privacy policy.

International Use

If you are visiting our App from outside of the United States, please note that our App is hosted in the United States. Where permitted by applicable law, we may transfer the personal data we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country, as necessary for the purposes set out in this Notice.

How We Protect Personal Information

We have implemented commercially reasonable measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Despite these efforts to store Personal Information in a secure environment, we cannot guarantee the security of Personal Information during its transmission or its storage on our systems.

Children’s Privacy

We do not knowingly collect or solicit any Personal Information from children, as defined under applicable law, without verified written parental consent, and we have no actual knowledge of selling such Personal Information of minors under 16 years of age. If we learn that we have collected Personal Information from a child, we will promptly take steps to delete that information. If you believe we might have any information from or about a child, please contact us at privacy@stay-ai.com.

California Residents

Under California Civil Code Section 1798.83, individuals who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of Personal Information to third parties for the third parties’ direct marketing purposes, if any. To make such a request, please contact us at privacy@stay-ai.com. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

Changes to this Notice

Please note that we may modify or update this Notice from time to time, so please review it periodically. If we make material changes to how we treat Personal Information, we will notify you according to applicable law. Unless otherwise indicated, any changes to this Notice will apply immediately upon posting to our App. You are responsible for periodically visiting our App and this Notice to check for any changes.

Contact Us

If you have any questions about our practices or this Notice, please contact us at privacy@stay-ai.com.